Politique de remboursement

RETURN & REFUND POLICY

Welcome to VELORAJ.

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original packaging.
• Include all original tags and accessories.
• Be in the same condition in which it was received.
• Include proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Final sale items
• Products damaged due to misuse

3. How to Request a Return

To initiate a return, contact us at:

support@veloraj.com

Please include:

• Order number
• Item(s) to return
• Reason for return
• Photos if the item is damaged

Our support team will provide the return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was delivered.
• The item arrived damaged.
• The product is defective.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our mistake.

6. Exchanges

We replace items only if they arrive defective, damaged or incorrect.

7. Order Cancellation

Orders may be cancelled within 12 hours after purchase.

After an order has been processed or shipped, cancellation is no longer possible.

8. Contact Us

VELORAJ

Email:
support@veloraj.com

Website:
https://veloraj.com